Unlock the Future of Policy Self‑Service with Conversational AI
PolicyBuddy is an advanced conversational AI chatbot designed to elevate policy services to new levels. Harnessing the power of GPT technology and an API‑driven architecture, PolicyBuddy is your key to lowering operating costs further by automating policy services workflows for agents and customers.
INTEGRATION MADE EASY
Enhance Your Systems. Empower Your Customer
How PolicyBuddy Can Be a Powerful Addition to Your Enterprise
Knowledge Base Q&A
PolicyBuddy comes pre‑trained with insurance terms and general information. Insurers can further train the AI on their own content, FAQ, etc., so AI can answer questions users may have when they visit the website.
Policy Self‑Service
PolicyBuddy comes pre‑configured with policy self‑service workflows and just‑in‑time authentication. With simple API integrations to policy systems, PolicyBuddy handles tasks like providing policy info, accessing ID cards, collecting premiums, submitting claims, and more.
Live Chat Transfer
For complex inquiries, PolicyBuddy can be extended with integration to an PolicyBuddysting live‑chat solution already in place, or use its built‑in live chat module to seamlessly connect the end user to a live agent for support.
Smart Conversations, Fast Resolutions
PolicyBuddy enables insurance companies to launch a robust AI chatbot for their policyholders and agents. With cutting‑edge GPT technology, the chatbot works 24/7 to address policy inquiries by customers or agents using its knowledge base and integrations to core systems.
Multi‑lingual Support
PolicyBuddy supports multiple languages, enabling insurers to engage diverse customer bases and provide inclusive, localized chatbot experiences without needing separate implementations.
Secured AI
Built with enterprise‑grade security, PolicyBuddy ensures all conversations and data interactions are encrypted, authenticated, and compliant with industry privacy standards.
Insights on Chats
The PolicyBuddy solution includes a web portal for insurers to review chat transcripts, usage trends, frequently accessed features, unanswered questions, and more.
API‑Driven Architecture
PolicyBuddy can work with your PolicyBuddysting APIs (no need to re‑develop or refine). The Bay6 team handles the work to repurpose available APIs and minimize additional work for your IT team.
Insurer Branding
The PolicyBuddy solution can be white‑labeled with insurer‑chosen names, logos, and colors to make it blend into their websites and portals.
Transfer to Live Support
PolicyBuddy can be further enhanced to include seamless transfer to a live back‑office CSR on demand, for complex or time‑sensitive inquiries requiring human involvement.
Frequently Asked Questions
What is PolicyBuddy?
PolicyBuddy is an AI-powered chatbot platform that helps insurance companies support customers and website visitors through natural language conversations. It is commonly used to build self-service chatbots and automated Q&A solutions.
Does PolicyBuddy understand my questions?
Yes. PolicyBuddy uses advanced natural language processing (NLP) to understand customer queries and provide accurate, human-like responses.
How accurate are PolicyBuddy’s responses?
PolicyBuddy retrieves real-time information from core policy systems, ensuring customers receive the most up-to-date and accurate policy details available.
Is my data safe when using PolicyBuddy?
Yes. PolicyBuddy is built on a secure platform that follows strict data protection standards, with data encrypted in transit. For added safety, users should avoid accessing policies on public devices and always end their session after use.
What is your privacy policy?
Bay6.ai is committed to maintaining the highest data security standards and protecting customer information at all times.
Does PolicyBuddy support multiple languages?
Yes. PolicyBuddy supports multilingual conversations, enabling insurers to serve diverse customer segments without building separate chatbots.
Transform Your Insurance Customer Interaction Today.
Ready to revolutionize how you engage with policyholders? Contact Bay6 to explore the possibilities with PolicyBuddy. Elevate your customer service and stay ahead in the digital age.